Terms and Conditions
Terms and Conditions
Terms and Conditions
Article 1 – Scope of Application
These General Terms and Conditions of Sale apply, without restriction or reserve, to any rental of accommodation or bare pitch on the Kaamp Sainte-Catherine campsite, operated by SARL MANASLU ("the Provider"), to non-professional clients ("the Client"), via the website, by telephone, post or email, or directly at the campsite reception.
The main characteristics of the services are presented on the website or on any written medium communicated to the client before any reservation. The client is required to read them before placing any order. The choice and purchase of a service is the sole responsibility of the client.
In the absence of proof to the contrary, the data recorded in the Provider's computer system constitutes proof of all transactions concluded with the client.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation (GDPR), the client has at all times a right of access, rectification and opposition to all of their personal data, by writing to the Provider's head office and proving their identity.
The client declares to have read these General Terms and Conditions of Sale and to have accepted them before any reservation, either by checking the box provided for this purpose on the website, or by any other appropriate means in the case of an offline reservation.
Article 2 – Reservations
The client selects the services they wish to book according to the availability of the campsite. The order will only be considered final after sending the client a confirmation of acceptance by the Provider, by email or post, or by signing the contract in the case of a reservation at reception.
It is the client's responsibility to check the accuracy of their order and to immediately report any errors to the Provider.
Any order is nominative and cannot, under any circumstances, be transferred to a third party.
Article 3 – Rates
The services offered by the Provider are provided at the rates in force when the order is placed by the client. Prices are expressed in euros, all taxes included.
These rates are firm and non-revisable during their period of validity. Beyond this period, the offer is lapse and the Provider is no longer bound by the announced prices.
An invoice is drawn up by the Provider and handed to the client at the latest when the balance of the stay is paid.
3.1 Tourist tax
The tourist tax, collected on behalf of the municipality of Sainte-Catherine, is not included in the rates. Its amount is determined per person and per night. It is paid when paying for the service and appears separately on the invoice.
Article 4 – Payment conditions
4.1 Deposit
A deposit corresponding to 30% of the total price of the stay is required when placing the order. It will be deducted from the total amount due and will not be subject to any refund in the event of cancellation less than 30 days before the scheduled arrival date, except in cases of force majeure or pandemic as defined in Article 6.
The balance of the stay must be paid in full at the latest on the day of arrival.
4.2 Payments
Payments made by the client will only be considered final after effective collection of the sums due by the Provider.
In the event of late payment, penalties calculated at the legal rate in force will be automatically and rightfully acquired by the Provider, without prior notice. Late payment will result in the immediate demandability of all sums due.
4.3 Non-compliance with payment conditions
In the event of non-compliance with the payment conditions, the Provider reserves the right to suspend or cancel the provision of the ordered services, after notice to perform has remained unsuccessful.
Article 5 – Provision of services
5.1 Availability
An identity document will be requested upon arrival.
For mobile home rentals in high season (school holidays across all zones combined): arrivals are from 4 p.m. and departures before 10 a.m.
For mobile home rentals in low season (school terms and weekends outside of school holidays): arrivals are from 3 p.m. and departures before 11 a.m.
For bare pitches: arrivals are from 2 p.m. and departures before 12 p.m., on any day of the week.
The accommodations and pitches are planned for a specific number of occupants and cannot under any circumstances be occupied by a greater number of people than declared when booking.
Any key return after the scheduled departure time results in the billing of an additional night. Any extension of stay must be requested at least 24 hours before the scheduled departure date.
5.2 Security deposit
A deposit of €300 per rental accommodation is required on the day the keys are handed over. It is returned on the day of departure, after inventory, minus any costs of restoration or cleaning (flat rate of €50 for mobile homes if the accommodation is not returned in a state of perfect cleanliness). This deposit does not constitute a limit of liability. If the client cannot be present during the inventory, the deposit will be returned to them by post or destroyed.
Article 6 – Delay, interruption or cancellation of stay by the client
No reduction will be granted in the event of delayed arrival, early departure or modification of the number of people.
6.1 Modification
The Provider will endeavour to accept requests for change of dates within the limits of availability, without prejudice to any additional costs. This is a simple obligation of means. Any request to reduce the duration of the stay will be treated as a partial cancellation.
6.2 Interruption
A premature departure will not give rise to any refund from the Provider.
6.3 Cancellation
Any reservation not settled in accordance with these conditions will be cancelled. For any cancellation received less than 30 days before the start date of the stay, the deposit will remain with the campsite management. In the event of unnotified cancellation, the balance of the service will remain due.
6.4 Cancellation in the event of a pandemic or force majeure
6.4.1. In the event of total or partial closure of the establishment during the dates of the reserved stay, decided by the public authorities and not attributable to the Provider, the sums paid in advance will be subject to a full refund within 30 days. The Provider cannot be held to any additional compensation beyond this refund.
6.4.2. Any cancellation duly justified by the fact that the client is affected by an illness recognized as a pandemic, or identified as a contact case, will give rise to a full refund of the sums paid in advance, upon presentation of proof. Any processing and management fees will remain with the Provider.
6.4.3. In the event that the client is forced to cancel their stay due to government measures not permitting travel (confinement, travel ban, border closures), the Provider will issue a voucher corresponding to the sums paid, valid for 18 months and refundable at the end of this period.
6.4.4. In the event of the client taking out specific insurance covering these risks, the insurance compensation received will be deducted from the refund or voucher issued by the Provider.
6.5 Cancellation insurance
We strongly advise the client to take out cancellation insurance covering the risks of prevention (illness, accident, etc.). Indicative rate: 4% of the price of the stay.
Article 7 – Obligations of the client
7.1 Civil liability insurance
The client accommodated on a pitch or in accommodation must be covered by civil liability insurance (FFCC, ANWB, ADAC or equivalent). The Provider declines all responsibility for damage suffered by the camper's equipment which is of their own doing. An insurance certificate may be requested upon arrival.
7.2 Pets
Pets are admitted under certain conditions, for an additional fee declared at reservation. They must be kept on a leash and their vaccination record must be up to date. Category 1 and 2 dogs are not accepted. The Provider reserves the right to demand the departure of an animal disrupting the peace or safety of the residents.
7.3 Capacity and use of accommodations
Accommodations and pitches cannot be occupied by a number of people greater than that declared when booking. Any damage noted during the exit inventory will result in billing at the tenant's expense.
7.4 Leisure equipment
The sports and leisure equipment made available (boules court, ping-pong table, badminton, volleyball, playground) are accessible to residents under their own responsibility. Minor children must be accompanied by an adult.
7.5 Visitors
Visitors and guests are required to present themselves at reception and pay a fee displayed at the entrance. Their vehicle will be parked in the entrance car park.
7.6 Rules of procedure
Every client is required to comply with the rules of procedure posted at reception and available upon request. Any infringement is likely to lead to the immediate termination of the rental contract to the detriment of the tenant, the proceeds of the rental remaining definitively acquired by the Provider.
Article 8 – Obligations of the Provider – Guarantee
The Provider guarantees the client, in accordance with legal provisions, against any lack of conformity or hidden defect resulting from a defect in the design or execution of the ordered services.
In order to assert their rights, the client must inform the Provider in writing of the existence of defects or lack of conformity within a maximum period of 48 hours from taking possession of the accommodation or pitch.
The Provider will refund or rectify the services deemed defective as soon as possible. The warranty is limited to the refund of services actually paid for. The Provider cannot be held responsible for any delay or non-performance resulting from a case of force majeure recognized by French jurisprudence.
Article 9 – Right of withdrawal
Activities related to the sale of stays on a specific date or period are not subject to the withdrawal period applicable to distance selling, in accordance with the provisions of Article L221-28 of the French Consumer Code.
Thus, for any order of a stay with Kaamp Sainte-Catherine, the client does not benefit from any right of withdrawal.
Article 10 – Protection of personal data (GDPR)
The Provider implements personal data processing for the following purposes:
• Customer relationship management and reservation tracking
• Invoicing and accounting
• Commercial prospecting (with customer consent)
• Compliance with legal and regulatory obligations
Customer data is kept for the duration of contractual relations plus 3 years for prospecting purposes. Accounting data is kept for 10 years from the close of the financial year. Prospect data is kept for 3 years in the absence of any commercial relationship.
In accordance with European Regulation 2016/679 (GDPR) and the French Data Protection Act, each client has the following rights over their personal data:
• Right of access, rectification and erasure
• Right to portability and restriction of processing
• Right to object to processing and commercial prospecting
• Right to define directives relating to the fate of data after death
These rights can be exercised:
• By email to: contact@kaamp.fr
• By post to the registered office: 241 Route du Camping – 69440 Sainte-Catherine, accompanied by a copy of a signed identity document
The client has the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL) – www.cnil.fr.
Article 11 – Intellectual property
The content of the Kaamp Sainte-Catherine website (texts, photographs, logos, visuals, graphic charter) is the property of the Provider and is protected by French and international laws relating to intellectual property. Any reproduction, distribution or use, in whole or in part, without prior written authorization from the Provider, is strictly prohibited and likely to constitute an infringement offense.
Article 12 – Opening period
The campsite is open from May to October. The exact opening and closing dates for each season are communicated on the campsite website and displayed at reception.
Article 13 – Applicable law – Language
These General Terms and Conditions of Sale and the operations resulting from them are governed by and subject to French law. They are written in the French language. In the event that they are translated into one or more foreign languages, only the French text would prevail in the event of a dispute.
Article 14 – Disputes and mediation
Any dispute relating to the interpretation or execution of these conditions which could not be resolved amicably between the parties will be submitted to the competent courts under the conditions of common law.
The client is informed that they can in any case have free recourse to a consumer mediation procedure. The proposed mediator is CM2C:
• Online: form available on www.cm2c.net accompanied by supporting documents
• By post: CM2C – 14 rue Saint Jean – 75017 Paris – France
• By email: cm2c@cm2c.net
Article 15 – Pre-contractual information – Client acceptance
The client acknowledges having received communication, prior to placing their order, in a legible and understandable manner, of these General Terms and Conditions of Sale and of all the information referred to in Articles L111-1 to L111-7 of the French Consumer Code, as well as the information required by the decree of October 22, 2008 relating to the prior information of the consumer on the characteristics of rental accommodation in outdoor hospitality, and in particular:
• The essential characteristics of the services offered
• The price of the services and ancillary fees (tourist tax, deposit)
• The identity of the Provider, their postal, telephone and electronic contact details
• Termination, cancellation procedures and important contractual conditions
• The possibility of having recourse to conventional mediation in the event of a dispute
• Applicable legal and contractual guarantees
Booking a stay with Kaamp Sainte-Catherine implies full and complete adherence to these General Terms and Conditions of Sale.
Article 1 – Scope of Application
These General Terms and Conditions of Sale apply, without restriction or reserve, to any rental of accommodation or bare pitch on the Kaamp Sainte-Catherine campsite, operated by SARL MANASLU ("the Provider"), to non-professional clients ("the Client"), via the website, by telephone, post or email, or directly at the campsite reception.
The main characteristics of the services are presented on the website or on any written medium communicated to the client before any reservation. The client is required to read them before placing any order. The choice and purchase of a service is the sole responsibility of the client.
In the absence of proof to the contrary, the data recorded in the Provider's computer system constitutes proof of all transactions concluded with the client.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation (GDPR), the client has at all times a right of access, rectification and opposition to all of their personal data, by writing to the Provider's head office and proving their identity.
The client declares to have read these General Terms and Conditions of Sale and to have accepted them before any reservation, either by checking the box provided for this purpose on the website, or by any other appropriate means in the case of an offline reservation.
Article 2 – Reservations
The client selects the services they wish to book according to the availability of the campsite. The order will only be considered final after sending the client a confirmation of acceptance by the Provider, by email or post, or by signing the contract in the case of a reservation at reception.
It is the client's responsibility to check the accuracy of their order and to immediately report any errors to the Provider.
Any order is nominative and cannot, under any circumstances, be transferred to a third party.
Article 3 – Rates
The services offered by the Provider are provided at the rates in force when the order is placed by the client. Prices are expressed in euros, all taxes included.
These rates are firm and non-revisable during their period of validity. Beyond this period, the offer is lapse and the Provider is no longer bound by the announced prices.
An invoice is drawn up by the Provider and handed to the client at the latest when the balance of the stay is paid.
3.1 Tourist tax
The tourist tax, collected on behalf of the municipality of Sainte-Catherine, is not included in the rates. Its amount is determined per person and per night. It is paid when paying for the service and appears separately on the invoice.
Article 4 – Payment conditions
4.1 Deposit
A deposit corresponding to 30% of the total price of the stay is required when placing the order. It will be deducted from the total amount due and will not be subject to any refund in the event of cancellation less than 30 days before the scheduled arrival date, except in cases of force majeure or pandemic as defined in Article 6.
The balance of the stay must be paid in full at the latest on the day of arrival.
4.2 Payments
Payments made by the client will only be considered final after effective collection of the sums due by the Provider.
In the event of late payment, penalties calculated at the legal rate in force will be automatically and rightfully acquired by the Provider, without prior notice. Late payment will result in the immediate demandability of all sums due.
4.3 Non-compliance with payment conditions
In the event of non-compliance with the payment conditions, the Provider reserves the right to suspend or cancel the provision of the ordered services, after notice to perform has remained unsuccessful.
Article 5 – Provision of services
5.1 Availability
An identity document will be requested upon arrival.
For mobile home rentals in high season (school holidays across all zones combined): arrivals are from 4 p.m. and departures before 10 a.m.
For mobile home rentals in low season (school terms and weekends outside of school holidays): arrivals are from 3 p.m. and departures before 11 a.m.
For bare pitches: arrivals are from 2 p.m. and departures before 12 p.m., on any day of the week.
The accommodations and pitches are planned for a specific number of occupants and cannot under any circumstances be occupied by a greater number of people than declared when booking.
Any key return after the scheduled departure time results in the billing of an additional night. Any extension of stay must be requested at least 24 hours before the scheduled departure date.
5.2 Security deposit
A deposit of €300 per rental accommodation is required on the day the keys are handed over. It is returned on the day of departure, after inventory, minus any costs of restoration or cleaning (flat rate of €50 for mobile homes if the accommodation is not returned in a state of perfect cleanliness). This deposit does not constitute a limit of liability. If the client cannot be present during the inventory, the deposit will be returned to them by post or destroyed.
Article 6 – Delay, interruption or cancellation of stay by the client
No reduction will be granted in the event of delayed arrival, early departure or modification of the number of people.
6.1 Modification
The Provider will endeavour to accept requests for change of dates within the limits of availability, without prejudice to any additional costs. This is a simple obligation of means. Any request to reduce the duration of the stay will be treated as a partial cancellation.
6.2 Interruption
A premature departure will not give rise to any refund from the Provider.
6.3 Cancellation
Any reservation not settled in accordance with these conditions will be cancelled. For any cancellation received less than 30 days before the start date of the stay, the deposit will remain with the campsite management. In the event of unnotified cancellation, the balance of the service will remain due.
6.4 Cancellation in the event of a pandemic or force majeure
6.4.1. In the event of total or partial closure of the establishment during the dates of the reserved stay, decided by the public authorities and not attributable to the Provider, the sums paid in advance will be subject to a full refund within 30 days. The Provider cannot be held to any additional compensation beyond this refund.
6.4.2. Any cancellation duly justified by the fact that the client is affected by an illness recognized as a pandemic, or identified as a contact case, will give rise to a full refund of the sums paid in advance, upon presentation of proof. Any processing and management fees will remain with the Provider.
6.4.3. In the event that the client is forced to cancel their stay due to government measures not permitting travel (confinement, travel ban, border closures), the Provider will issue a voucher corresponding to the sums paid, valid for 18 months and refundable at the end of this period.
6.4.4. In the event of the client taking out specific insurance covering these risks, the insurance compensation received will be deducted from the refund or voucher issued by the Provider.
6.5 Cancellation insurance
We strongly advise the client to take out cancellation insurance covering the risks of prevention (illness, accident, etc.). Indicative rate: 4% of the price of the stay.
Article 7 – Obligations of the client
7.1 Civil liability insurance
The client accommodated on a pitch or in accommodation must be covered by civil liability insurance (FFCC, ANWB, ADAC or equivalent). The Provider declines all responsibility for damage suffered by the camper's equipment which is of their own doing. An insurance certificate may be requested upon arrival.
7.2 Pets
Pets are admitted under certain conditions, for an additional fee declared at reservation. They must be kept on a leash and their vaccination record must be up to date. Category 1 and 2 dogs are not accepted. The Provider reserves the right to demand the departure of an animal disrupting the peace or safety of the residents.
7.3 Capacity and use of accommodations
Accommodations and pitches cannot be occupied by a number of people greater than that declared when booking. Any damage noted during the exit inventory will result in billing at the tenant's expense.
7.4 Leisure equipment
The sports and leisure equipment made available (boules court, ping-pong table, badminton, volleyball, playground) are accessible to residents under their own responsibility. Minor children must be accompanied by an adult.
7.5 Visitors
Visitors and guests are required to present themselves at reception and pay a fee displayed at the entrance. Their vehicle will be parked in the entrance car park.
7.6 Rules of procedure
Every client is required to comply with the rules of procedure posted at reception and available upon request. Any infringement is likely to lead to the immediate termination of the rental contract to the detriment of the tenant, the proceeds of the rental remaining definitively acquired by the Provider.
Article 8 – Obligations of the Provider – Guarantee
The Provider guarantees the client, in accordance with legal provisions, against any lack of conformity or hidden defect resulting from a defect in the design or execution of the ordered services.
In order to assert their rights, the client must inform the Provider in writing of the existence of defects or lack of conformity within a maximum period of 48 hours from taking possession of the accommodation or pitch.
The Provider will refund or rectify the services deemed defective as soon as possible. The warranty is limited to the refund of services actually paid for. The Provider cannot be held responsible for any delay or non-performance resulting from a case of force majeure recognized by French jurisprudence.
Article 9 – Right of withdrawal
Activities related to the sale of stays on a specific date or period are not subject to the withdrawal period applicable to distance selling, in accordance with the provisions of Article L221-28 of the French Consumer Code.
Thus, for any order of a stay with Kaamp Sainte-Catherine, the client does not benefit from any right of withdrawal.
Article 10 – Protection of personal data (GDPR)
The Provider implements personal data processing for the following purposes:
• Customer relationship management and reservation tracking
• Invoicing and accounting
• Commercial prospecting (with customer consent)
• Compliance with legal and regulatory obligations
Customer data is kept for the duration of contractual relations plus 3 years for prospecting purposes. Accounting data is kept for 10 years from the close of the financial year. Prospect data is kept for 3 years in the absence of any commercial relationship.
In accordance with European Regulation 2016/679 (GDPR) and the French Data Protection Act, each client has the following rights over their personal data:
• Right of access, rectification and erasure
• Right to portability and restriction of processing
• Right to object to processing and commercial prospecting
• Right to define directives relating to the fate of data after death
These rights can be exercised:
• By email to: contact@kaamp.fr
• By post to the registered office: 241 Route du Camping – 69440 Sainte-Catherine, accompanied by a copy of a signed identity document
The client has the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL) – www.cnil.fr.
Article 11 – Intellectual property
The content of the Kaamp Sainte-Catherine website (texts, photographs, logos, visuals, graphic charter) is the property of the Provider and is protected by French and international laws relating to intellectual property. Any reproduction, distribution or use, in whole or in part, without prior written authorization from the Provider, is strictly prohibited and likely to constitute an infringement offense.
Article 12 – Opening period
The campsite is open from May to October. The exact opening and closing dates for each season are communicated on the campsite website and displayed at reception.
Article 13 – Applicable law – Language
These General Terms and Conditions of Sale and the operations resulting from them are governed by and subject to French law. They are written in the French language. In the event that they are translated into one or more foreign languages, only the French text would prevail in the event of a dispute.
Article 14 – Disputes and mediation
Any dispute relating to the interpretation or execution of these conditions which could not be resolved amicably between the parties will be submitted to the competent courts under the conditions of common law.
The client is informed that they can in any case have free recourse to a consumer mediation procedure. The proposed mediator is CM2C:
• Online: form available on www.cm2c.net accompanied by supporting documents
• By post: CM2C – 14 rue Saint Jean – 75017 Paris – France
• By email: cm2c@cm2c.net
Article 15 – Pre-contractual information – Client acceptance
The client acknowledges having received communication, prior to placing their order, in a legible and understandable manner, of these General Terms and Conditions of Sale and of all the information referred to in Articles L111-1 to L111-7 of the French Consumer Code, as well as the information required by the decree of October 22, 2008 relating to the prior information of the consumer on the characteristics of rental accommodation in outdoor hospitality, and in particular:
• The essential characteristics of the services offered
• The price of the services and ancillary fees (tourist tax, deposit)
• The identity of the Provider, their postal, telephone and electronic contact details
• Termination, cancellation procedures and important contractual conditions
• The possibility of having recourse to conventional mediation in the event of a dispute
• Applicable legal and contractual guarantees
Booking a stay with Kaamp Sainte-Catherine implies full and complete adherence to these General Terms and Conditions of Sale.